Chip’s B2B Tip #16 - Tire-Kickers Are a Joke ...
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B2B Tip #16 - Dealing With Freebie-Seekers, Tire-Kickers, and Good Ol' Mooches - Like Rodney and Peter ...
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"Oh my Gawd!" (as the folks here in Tennessee say.)
=======================================
OK - I almost made it ten more posts without a rant ... but it didn't happen ... and this is a fairly long one, too ... so get ready ...
One cry-baby named Rodney just sent back a product of mine, with no explanation ... he just sent it back. Oh, and he sent it back damaged - and not in its original, extremely carefully packaged shipping container, peanuts, and bubble wrap.
Nope ... Rodney just pitched it in a box and mailed it ...
Then when I emailed him and asked if there was a problem ... he didn't have the decency to reply. So I waited for him to reply ... (being polite?) ...
And then I get a chargeback notice - my first one ever. I responded the same day I got the notice, but the people at PayPal are so unprofessional that they never even acknowledged receipt, or responded to me (their client) ...
That's far too much customer service to expect from Paypal. Why do you think they make it so difficult to get any help from them? PayPal, just like eBay, is only interested in your money. Take that to the bank (pun) ...
Then, I just got a smart-___ email from some guy named Peter fussing and whining like a little baby because apparently there was an autoresponder glitch, and a canned email from me went out to him that wasn't "pretty enough" to suit him (the email formatting got messed up somehow) ...
Here's the email he sent:
Mate, you must be kidding expectng me to think you have
any credibility sending me an email formatted like this.
Please REMOVE.
Thanks
Peter
Who does he think he is?
If he's not sure - I am. For one thing - he's NOT my mate ...
Rodney and Peter are part of the ever-growing, self-righteous, and completely indignant herd of tire-kickers, freebie-seekers, and mooches who get on people's lists and never do anything else.
They sit there and wait for us to give them free content (of course, in a format that's always "suitable" to them 100% of the time - and never when there's any sort of a problem with any of the technology.)
They're energy and content vampires. They suck people dry for as long as people will permit it ... but don't you dare ask them to buy something, and you'd better never have any problem with your technology.
Oh, no ... no, no, no ...
These mooches expect perfection from the people they're nursing on. They want your life's work for nothing, and they want it now. They want it pretty. They're the ones who (if they ever buy something) will either read it, not read it, copy it, steal it and sell it for half-price, return it, or waste your precious time some other frivolous way.
And if that's not enough, when I tried to get into my hosted server to remove this jerk, I was locked out of my control panel because of some other server problem. Now ... I can jump up and down and get all frothy ... or I can understand that sometimes the technology on which we so heavily depend has "issues."
Sometimes it has a couple of issues together.
So what? Life happens.
Two of the guys I know, Alex Mandossian and David Garfinkel, both have had "issues" with technology ... just one of which was having a teleseminar system go sideways when there were hundreds of people involved.
Is it embarrassing? Sure it is.
Is it a pain in the ____? Absolutely.
But if you've been out here working on the Net for more that a little while, technology has at some point rained on your parade.
The Tire-Kickers, Freebie-Seekers, and Mooches will never really know this, though, because they'll never do anything of any consequence or substance out here ... and see it how it really is.
No - they'll sit smugly in front of their monitors making their mooch-demands, thinking how much they know, and saying to themselves, "I already knew that."
This is just one reason why I'm not impressed with people who have "list envy" and are always bragging about how big their list is.
Who cares? What's important is how many of the people on your list trust you enough to actually buy something ... and then if they buy something again - they're golden to you. You've made a friend ...
Problem is - the people like Peter and Rodney never "buy" anything - because they already know it all. Oh, but occasionally they "order" something, read it, and return it - just to be sure (if their confidence gets a little rocky) ...
Herd mentality ... you can follow the leaders and have the successes we enjoy (if you're willing to get off your ____ and work for it) ...
Or you can follow the swine off the cliff and drown, like Rodney and Peter.
It's your choice. Just be sure you know the exact moment you make the decision ... and if you're tired of getting the same ol' results you've always gotten, you'd better do something different than you've always done.
That's good advice ...
© Chip Tarver
The B2B Relationship Pro
http://www.FirstContactSecrets.com
http://www.Free-Targeted-Traffic.com
B2B Tip #16 - Dealing With Freebie-Seekers, Tire-Kickers, and Good Ol' Mooches - Like Rodney and Peter ...
.
=======================================
"Oh my Gawd!" (as the folks here in Tennessee say.)
=======================================
OK - I almost made it ten more posts without a rant ... but it didn't happen ... and this is a fairly long one, too ... so get ready ...
One cry-baby named Rodney just sent back a product of mine, with no explanation ... he just sent it back. Oh, and he sent it back damaged - and not in its original, extremely carefully packaged shipping container, peanuts, and bubble wrap.
Nope ... Rodney just pitched it in a box and mailed it ...
Then when I emailed him and asked if there was a problem ... he didn't have the decency to reply. So I waited for him to reply ... (being polite?) ...
And then I get a chargeback notice - my first one ever. I responded the same day I got the notice, but the people at PayPal are so unprofessional that they never even acknowledged receipt, or responded to me (their client) ...
That's far too much customer service to expect from Paypal. Why do you think they make it so difficult to get any help from them? PayPal, just like eBay, is only interested in your money. Take that to the bank (pun) ...
Then, I just got a smart-___ email from some guy named Peter fussing and whining like a little baby because apparently there was an autoresponder glitch, and a canned email from me went out to him that wasn't "pretty enough" to suit him (the email formatting got messed up somehow) ...
Here's the email he sent:
Mate, you must be kidding expectng me to think you have
any credibility sending me an email formatted like this.
Please REMOVE.
Thanks
Peter
Who does he think he is?
If he's not sure - I am. For one thing - he's NOT my mate ...
Rodney and Peter are part of the ever-growing, self-righteous, and completely indignant herd of tire-kickers, freebie-seekers, and mooches who get on people's lists and never do anything else.
They sit there and wait for us to give them free content (of course, in a format that's always "suitable" to them 100% of the time - and never when there's any sort of a problem with any of the technology.)
They're energy and content vampires. They suck people dry for as long as people will permit it ... but don't you dare ask them to buy something, and you'd better never have any problem with your technology.
Oh, no ... no, no, no ...
These mooches expect perfection from the people they're nursing on. They want your life's work for nothing, and they want it now. They want it pretty. They're the ones who (if they ever buy something) will either read it, not read it, copy it, steal it and sell it for half-price, return it, or waste your precious time some other frivolous way.
And if that's not enough, when I tried to get into my hosted server to remove this jerk, I was locked out of my control panel because of some other server problem. Now ... I can jump up and down and get all frothy ... or I can understand that sometimes the technology on which we so heavily depend has "issues."
Sometimes it has a couple of issues together.
So what? Life happens.
Two of the guys I know, Alex Mandossian and David Garfinkel, both have had "issues" with technology ... just one of which was having a teleseminar system go sideways when there were hundreds of people involved.
Is it embarrassing? Sure it is.
Is it a pain in the ____? Absolutely.
But if you've been out here working on the Net for more that a little while, technology has at some point rained on your parade.
The Tire-Kickers, Freebie-Seekers, and Mooches will never really know this, though, because they'll never do anything of any consequence or substance out here ... and see it how it really is.
No - they'll sit smugly in front of their monitors making their mooch-demands, thinking how much they know, and saying to themselves, "I already knew that."
This is just one reason why I'm not impressed with people who have "list envy" and are always bragging about how big their list is.
Who cares? What's important is how many of the people on your list trust you enough to actually buy something ... and then if they buy something again - they're golden to you. You've made a friend ...
Problem is - the people like Peter and Rodney never "buy" anything - because they already know it all. Oh, but occasionally they "order" something, read it, and return it - just to be sure (if their confidence gets a little rocky) ...
Herd mentality ... you can follow the leaders and have the successes we enjoy (if you're willing to get off your ____ and work for it) ...
Or you can follow the swine off the cliff and drown, like Rodney and Peter.
It's your choice. Just be sure you know the exact moment you make the decision ... and if you're tired of getting the same ol' results you've always gotten, you'd better do something different than you've always done.
That's good advice ...
© Chip Tarver
The B2B Relationship Pro
http://www.FirstContactSecrets.com
http://www.Free-Targeted-Traffic.com
posted by Chip Tarver at 1/15/2005 04:33:00 AM
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